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Roppongi Hills
Information Centers 
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There are two information centers at Roppongi Hills, with specialist staff available at all times during opening hours to answer questions about Roppongi Hills.
Services provided by the information centers ○Temporary care of lost children ○Constant supply of pamphlets etc. ○Lost property storage ○Baby carriage rental (Mori Tower 2F Information Center) * For children aged 2-23 months (i.e., not for children two years or older) ○Weelchair rental (Mori Tower 2F Information Center) Locations： ■Metro Hat B1F (10:00 - 21:00) ■Roppongi Hills Mori Tower 2F (10:00 - 21:00) Telephone inquiries：03-6406-6000 Hours：10:00 - 21:00 Direct line to the lost and found office：03-6406-6697（24ｈ） |
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Police
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The Roppongi 6-chome police box of the Azabu Police Station is located inside Roppongi Hills.
■Along Keyakizaka Dori |
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Multipurpose Rest rooms
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There are four types of multipurpose rest rooms facilities at Roppongi Hills.
 Rest rooms for parents, children and people with disabilities.Toilets that can be used by visitors in wheelchairs or parents and children together Equipped with：boy's urinal, baby seat, diaper change table, and handrail  Rest rooms for people with disabilities. Toilets that can be used by visitors in wheelchairs Equipped with：handrail  Multipurpose rest rooms Toilets that can be used by visitors in wheelchairs or with infants Equipped with：diaper change table and handrail  Rest rooms for parents and childrenToilets that parents and children can use together Equipped with：baby seat and diaper change table Rest rooms with nursing care bed Mori Tower 2F near linformain center Rest rooms with facility for ostomate Mori Tower 1F |
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First aid room
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A first aid room is available at Roppongi Hills for temporary use by anyone suffering from illness or injury. Nurse is on duty at following times to provide first aid. Please approach a Roppongi Hills staff member if you wish to use the first aid room.
■Mori Tower 1F (Disaster Prevention Center) Available：11:00 - 20:00 Nurse on duty：11:00 - 20:00 Charge：none Beds：two |
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Coin lockers
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Coin lockers are available at Roppongi Hills for storage of bags while shopping.
■ Hollywood Beauty Plaza 2F Hours：8:00 - 23:00 Charge：(up to 12 hours) ￥300/￥100 for each subsequent 12 hours Sizes：small/medium 54 lockers in total ■ Roppongi Hills Mori Tower (West Walk) 3F Hours：8:00 - 23:00 Charge：(up to three hours) ￥100/￥100 for each subsequent 8 hours Sizes：small/medium/large 383 lockers in total ■ Keyakizaka Complex B2F Hours：24 hours Charge：(up to 12 hours) ￥300/￥100 for each subsequent 12 hours Sizes：small/medium 69 lockers in total ＜Locker sizes＞ width x depth x height (mm)） Small 355 ｘ 575 ｘ 316 Medium 355 ｘ 575 ｘ 550 Large 355 ｘ 575 ｘ 843 |
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Public telephones
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Public telephones have been installed at a number
of locations around Roppongi Hills. There are two types of telephones： telephone
card only, and phones that accept both telephone cards and coins.
Main locations ■ Hollywood Beauty Plaza ■ Roppongi Hills Mori Tower (West Walk) ■ Keyakizaka Terrace (Roppongi Keyakizaka Dori) ■ Roppongi Hills Residences B (Roppongi Keyakizaka Dori) ■ Keyakizaka Complex (Hillside) |
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Rest areas
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Rest areas have been set aside at various facilities for your comfort and convenience. These make the perfect place for a picnic lunch or to sit down for a spell when strolling about Roppongi Hills.
Main rest areas
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Smoking areas
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Designated smoking areas have been provided. Please refrain from smoking while walking in the facilities or in areas other than those specified.
Main smoking areas ■ Metro Hat / Hollywood Plaza 1F ■ Hillside 2F ■ Roppongi Hills Mori Tower (West Walk 6F) ■ Beside Roppongi Hills Arena ■ East Court (Roppongi Keyakizaka Dori) |
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Post office
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「Roppongi Hills Post Office」
Location：Roppongi Hills Mori Tower (West Walk) 6F
Post Office(Japanese Only) |
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Banks/ATMs
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There are two banks at Roppongi Hills and ATMs in a number of locations.
Banks ＜Shinsei Bank Financial Center＞ Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：11:00 - 19:00 (Closed Sat/Sun/holidays) Inquiries：0120-456-860 ATM hours：7:00 - 23:00 Location：Keyakizaka Terrace (Roppongi Keyakizaka Dori) 1F Hours：11:00 - 19:00 (Closed Sat/Sun/holidays) Inquiries：0120-456-860 ＜Mizuho bank＞ location：Roppongi Hills Mori Tower (West Walk) 6F Hours：11:00 - 19:00 , 10:00 - 17:00 (Sat) Closed on Sun/holidays Inquiries：03-5410-1801 ATMs ＜Shinsei Bank ATMs＞ Location：Metro Hut/Hollywood Plaza B1F Hours：7:00 - 23:00 Location：Residences B (Roppongi Keyakizaka Dori) Hours：24 hours Location：Roppongi Hills Gate Tower 1F inside Food Magazine Hours：24 hours ＜Mizuho bank ATM＞ location：Roppongi Hills Mori Tower (West Walk) 6F Hours：8:00 - 23:00 , 8:00 - 21:00 (Sat/Sun/holidays) ＜ATM SE-net＞ Location：North Tower B1F inside Family Mart Hours：6:00 - 24:00 ＜ATM (@BANK)＞ Location：Roppongi Hills Mori Tower (West Walk) 4F inside ampm Hours：7:00 - 23:00 |
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Currency exchange
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Open until 19:00 on weekdays and also available on weekends and holidays, the currency exchange allows you to exchange money after work or while shopping without worrying about making it to a bank on time. Currency is available on the spot, including large amounts such as for business trips or deposits.
「Money Exchange world currency shop」 Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：11:00 - 19:00 Sat/Sun/holidays 12:00 - 17:00 Inquiries：03-5413-9722 |
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Medical facilities
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A general clinic provides treatment in comfort amid spacious surroundings, using the latest state-of-the-art equipment. A dental practice and pharmacy are also available on-site.
「Roppongi Hills Clinic」
General internal medicine, circulatory medicine, digestive medicine, respiratory medicine, psychosomatic medicine, neurology, pediatrics, dermatology, obstetrics and gynecology, orthopedics, surgery, ophthalmology, ear, nose, and throat, urology, radiology 《Specialist (all services provided on an outpatient basis)》 Breast clinic, headaches * Consultations in different specialties may be available on different days. Roppongi Hills Clinic 「Nishibori Dental Office」
「K-RIVER Pharmacy」 Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：10:00 - 18:30 Sat 10:00 - 13:30 Closed Sundays and holidays Inquiries：03-5413-5551 K-RIVER Pharmacy(Japanese Only) 「Tomod's」 Location：Roppongi Hills Mori Tower (West Walk) 1F Hours：8:00 - 22:00 Sat/Sun/holidays 11:00 - 21:00 Inquiries：03-5786-7717 Tomod's(Japanese Only) |
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Photo developing and printing
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「55 Station」
Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：8:00 - 21:00 Sat/Sun/holidays 9:00 - 19:00 Inquiries：03-5770-7055 55 Station(Japanese Only) |
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Shoe repairs/key cutting
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「Mister Minit」
Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：9:00 - 20:00 Sat/Sun/holidays 10:00 - 19:00 Inquiries：03-3403-6071 Mister Minit(Japanese Only) |
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Pets
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Pets are permitted on leashes in all outdoor areas. Inside of buildings, please use a pet carrier or carry your pet in your arms.
* Note that stores, restaurants, etc. may have their own rules concerning pets. |
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Wireless LAN service
i Spot (Access points) |
IEEE 802.11b−compliant public wireless LAN service is available at Roppongi Hills, with wireless LAN access points at 17 locations within the service area, starting with Keyakizaka Dori.
【Areas with LAN service】 ■ 66 Plaza vicinity (near Metro Hat) ■ West Walk 2F ■ Roppongi Hills Arena vicinity ■ Keyakizaka Dori vicinity 【Instructions for using i Spot locations】 PC environment requirements 1. IEEE 802.11b standard−compliant wireless LAN card with WiFi logo 2. Internet terminal fitted with this card： e.g., a notebook PC or PDA * Contact manufacturers for information on compatible operating systems.。 ＜How to use＞ Enter appropriate ESS-ID, WEP Key settings, etc. on your PC and then launch a browser. This will open Roppongi Hills Town Site(Japanese Only), allowing access to various related sites.(No charge) To connect to the regular Internet you will need to obtain an ID and password from the dedicated site (BizPortal).(No prior registration required/Charges apply) ＜Steps to regular Internet access (through obtaining ID and password)＞ 1. Roppongi Hills Town Site → Log in 2. (BizPortal)menu → Press "LOGIN" 3. Purchase an account (ID and password) 4. Select from service menu (\500/day or \1000/week) 5. Confirm credit card registration (purchase ID and password) 6. Connection to Internet complete See Roppongi Hills Town Site for further details. |
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Mobile phone
battery chargers |
Mobile phone battery chargers are available at Roppongi Hills.
Location: ■Hillside 2F (Mori Tower) 〔available:24h〕 ■Metro Hat B1F（Information Center) 〔available:10:00-20:00〕 Charge:\100/10min |
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Family Room
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"family room" is the free resting space for the visitors taking children. The room is for relaxation or looking after children. Please feel free to use.
■Location: Hillside B2F ■Eligible Users: Visitors with childre (0-6year old) ■Hours:11:00am〜9:00pm ■Facilities; Resting corner / Nursing Corner / Baby Changing Corner / Diaper Vending Machine, etc （※The Nursing Corner is also at Keyakizaka Complex B1F） ■Notification: Parent attendance is required while using facilities. |
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Nursing Room
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There is three rooms available for nursing at Roppongi Hills. It may be used for breastfeeding, diaper changing, etc.
1）Keyakizaka Complex B1F 2）Hillside B2F (inside Family Room) 3）West Walk 5F (private room) ■Hours:11:00am〜9:00pm ■Facilities; diaper changing table/sink with filtered and hot water systems/washbasin/diaper disposal ※Neither sink with filtered and hot runnig nor wash - basin are set up at West Walk 5F. |
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Day-care center
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Care is available on a monthly basis incorporating various educational programs or for child minding by the hour. Ideal for use when shopping or dining.
「Kids' Square」 Location：Roppongi Hills Mori Tower (West Walk) 6F Hours：11:00 - 19:00 Inquiries：03-5772-1577 Website：Kids' Square |
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Kids' programs
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Special programs available for moms and dads to enjoy with infants and young children.
Mori Art Museum Public Program  The Mori Art Museum runs programs that allow children and parents to enjoy art together. (Irregular schedule/bookings required). Contact the MAM for more information. ○"Art Expedition" Kids' Tour Fun hands-on introduction to art museums for elementary school children. ○"Art Expeditions" Babies' and Infants' Tour Tour that allows moms and dads with infants to relax and enjoy exhibitions. ○School Talks Customized tours of exhibitions for all levels, from kindergarten and nursery school through university. Inquiries：03-6406-6101 Website：www.mori.art.museum E-mail for bookings：ppevent@mori.art.museum Toho Cinemas Roppongi Hills Mama's Club Theater  An opportunity for parents with small children to relax and enjoy a movie without worrying about disturbing other patrons. Call for details. Sessions：Every Thursday (first or second screenings of films) Inquiries：03-5775-6090 Website：www.tohotheater.jp |
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Weelchair & baby stroller rental
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Weelchairs and baby strollers are available for use inside Roppongi Hills by elderly and disabled visitors and by visitors with small children.
Location：Roppongi Hills Mori Tower (Hillside) 2F Information center Hours：10:00 - 19:00 (Please return by 20:00) Eligible Users：2 months old to under 4 years old and for children under 20 kilogram (not for children 4 years old) Inquiries：03-6406-6000 |
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Universal Guide
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Universal guide is guide that provide information on facilities and services for customers with infants, as well as for elderly and physically challenged customers.
Available at the information centers, or please telephone us for a copy. Contents ・Use of multipurpose rest rooms ・Map of wheelchair and baby stroller access ・Parking / Information on space for physically challenged people ・Fucility guide Inquries：03-6406-6000 (Roppongi Hills Information 10:00 - 21:00)  Printable file（PDF：3.14 MB） |
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Elevators with wheelchair access
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Elevators are equipped with handrails, mirrors, and Braille for the convenience of visitors in wheelchairs and the visually impaired.
* Not all elevators have Braille. |
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Escalator with wheelchair access
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The escalator linking the 2nd Floor of the West Walk (south side) and Roppongi Keyakizaka Dori can be used by visitors in wheelchairs. If you wish to use the escalator, press the button located next to it to summon an attendant.
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Wheelchair/baby carriage
rest areas  |
Wheelchair/baby carriage rest areas have been provided in several locations along Roppongi Keyakizaka Dori to allow visitors in wheelchairs or pushing baby baby carriages to rest securely on the slope.
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Bus stops
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There are two bus stops inside Roppongi Hills for Shibuya-bound buses and a stop for buses traveling toward Shimbashi on Roppongi Dori.
Arriving by train or bus |
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Taxi stand
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Located on the 1st Floor of Roppongi Hills Mori Tower.
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Parking
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The largest 24-hour parking facility in Minato-ku, with 2,762 spaces! Choose from twelve locations around Roppongi Hills.
Parking guide |
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Bicycle parking
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Free parking is provided for visitors on bicycles.
■Keyakizaka Terrace 1F Available：7:00 - 24:00 Capacity：91 bicycles ■Keyakizaka Complex B2F Available：7:00 - 24:00 Capacity：131 bicycles ■Residences D block 1F Available：7:00 - 24:00 Capacity：110 bicycles * Please refrain from parking or riding bicycles on roads or pavements inside Roppongi Hills. Bicycle parking map |
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Motorcycle parking
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Special parking is provided for visitors arriving by motorcycle. Please refrain from parking on roads or pavements inside Roppongi Hills.
■Roppongi Hills Mori Tower 1F (Along Loop No. 3) Available：24 hrs. Capacity：97 motorcycles Charge：￥1000/day ■Pahku-oh Minatodaisan-RoppongiMoribillParking (On TV Asahi St.) Available：24 hrs. Capacity：91 motorcycles Charge：￥1000/30min. (8:00〜22:00) ￥1000/60min. (22:00〜8:00) ￥1200/24hrs. Motorcycle parking map |
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Car wash service
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Car wash service is available while parking the car.
Care wash ■Mori Tower B3f of P4 parking area Inquiries：03-5772-0055 |
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Rental car service
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Roppongi Hills also offers a 24-hour rental car service.
ORIX Rent-A-Car ■The reception desk is located on the 1st basement floor of the Roppongi Hills Mori Tower, in front of the P4 parking area. Reception hours：8:00 - 20:00 Executive Plan 24-hour rental Your choice of vehicle：options include Volvo, Mercedes Benz, and BMW Regular rate (incl. tax)：from ￥31,500 Basic Plan 24-hour rental No choice of vehicle：vehicles include exWagon, Fit, and Premio 1.5 Regular rate (incl. tax)：￥5,250 - ￥9,975 |
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